Privacy Policy & Terms of Service

By accessing, browsing, or using our website, or by purchasing or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional terms referenced herein or communicated to you in writing. If you do not agree to these Terms in full, you must refrain from using our website and services. These Terms apply to all visitors, users, clients, and others who access or use our services.

Ascendroot provides professional technology development services, including but not limited to:

• Website design, development, and maintenance.
• Mobile application development (iOS, Android, cross-platform).
• Custom software, SaaS, and enterprise application development.
• Consulting, UX/UI design, integration, and technical advisory.

The specific deliverables, timeline, and fees for each engagement will be defined in a written agreement, proposal, or statement of work ("SOW") signed by both parties.

• All projects require a signed written agreement or confirmed SOW before work begins.
• Fees and payment schedules will be specified in the signed agreement. A deposit may be required to initiate work.
• Invoices are due and payable within the timeframe specified in the agreement. Late payments may incur interest or result in service suspension.
• All fees are exclusive of applicable taxes, duties, or government charges, which are the responsibility of the Client.
• Refunds, if applicable, will be governed by the terms specified in the signed agreement.

We will perform our services with reasonable skill and care and in accordance with the agreed timeline. Timelines are estimates based on information provided at the time of agreement. Delays caused by:

• Late delivery of Client-supplied content, assets, or approvals.
• Changes to scope requested by the Client after the agreement is signed.
• Third-party dependencies outside of our reasonable control.

may result in timeline adjustments and additional fees, which will be communicated in writing and agreed upon before proceeding.

• Client materials: All content, data, trademarks, and materials you provide remain your property.
• Custom deliverables: Upon full payment, the Client will own the final custom deliverables created specifically for them under the agreement.
• Pre-existing IP: We retain ownership of all pre-existing know-how, tools, frameworks, libraries, components, and general-purpose modules.
• Portfolio rights: We reserve the right to display completed work in our portfolio, case studies, or marketing materials unless otherwise agreed in writing.

Both parties agree to keep confidential all non-public information shared in connection with the engagement, including but not limited to trade secrets, business plans, technical details, customer data, and financial terms. Confidentiality obligations survive termination of any agreement for a period of no less than three (3) years, or as otherwise required by a signed non-disclosure agreement. Exclusions apply to information that is publicly available, independently developed, or required to be disclosed by law.

We warrant that our services will be performed in a professional and workmanlike manner, in accordance with generally accepted industry standards. EXCEPT FOR THIS LIMITED WARRANTY, OUR WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that services will be uninterrupted, error-free, or completely secure, or that any defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASCENDROOT, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THE USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY UNDER ANY AGREEMENT OR IN CONNECTION WITH OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO ASCENDROOT IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Either party may terminate an ongoing engagement in accordance with the termination provisions specified in the signed agreement. Upon termination, the Client shall pay for all services performed up to the termination date, plus any non-cancellable commitments made on their behalf. Upon full payment, we will deliver all completed work in our possession. Sections regarding confidentiality, intellectual property, limitation of liability, and any other provisions that by their nature should survive, shall survive termination.

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India. The parties irrevocably agree that the courts of Ajmer, Rajasthan, India, shall have exclusive jurisdiction to settle any dispute or claim arising in connection with these Terms or our services.